Who we are
Watrmark is based in Mumbai, Maharashtra, India. This policy applies to enquiries and business communications through watrmark.com, email, phone and WhatsApp, including Meta-powered messaging services.
Information we collect
When you contact us or place an order, we may receive your name, business name, email address, phone number, delivery address, enquiry or order details, and messages. We may also receive logos, artwork and other files you send for a quote, proof or printed order. Website enquiries and WhatsApp or other Meta communications may include the details and attachments you choose to share.
How we use it
We use this information to respond to enquiries, provide quotes, prepare artwork and proofs, fulfil orders, arrange payment and delivery, provide customer support, and keep records needed for our business and legal obligations. We use communications to follow up on your request and do not ask you to send payment-card details in a message.
Sharing with service providers
We may share only the information needed with printing and fulfilment partners, payment service providers, couriers and delivery providers to process and deliver your order. Email, hosting and WhatsApp/Meta services may process communications needed to operate these channels. We do not sell your personal information.
Security and retention
We take reasonable steps to restrict access to customer information and artwork and to protect it from unauthorised access or loss. No online service is completely secure. We keep information only as long as needed to respond to enquiries, fulfil orders, resolve disputes, and meet applicable accounting or legal requirements; then we delete or securely dispose of it where practicable.
Your choices and rights
You may ask to access, correct or delete information you have shared with us, or object to further non-essential communications, subject to applicable law and records we must retain. To make a request, email info.watrmark@gmail.com or message us on WhatsApp at +91 90040 71931. See our Data Deletion page for steps.
Contact and updates
For privacy questions, contact Watrmark, Mumbai, Maharashtra, India at info.watrmark@gmail.com or +91 90040 71931. Our website is watrmark.com. We may update this policy as our practices change; the current version will appear on this page.